Mailchimp vs ActiveCampaign: Email Marketing Compared

Overview

Mailchimp and ActiveCampaign represent different tiers of email marketing capability. Mailchimp is the most recognizable name in email, known for its approachable interface and generous free tier. ActiveCampaign offers more sophisticated automation and CRM integration for businesses ready to go deeper. The choice reflects your automation sophistication needs.

Many businesses start with Mailchimp and graduate to ActiveCampaign as their automation needs grow.

Key Differences

Automation Capabilities

Mailchimp has improved its automation (called "Customer Journeys") but remains relatively basic. Pre-built automations handle welcome series, abandoned carts, and birthdays. Custom automation exists but lacks the flexibility of dedicated platforms. For simple triggers and sequences, Mailchimp works.

ActiveCampaign is an automation-first platform. The visual automation builder handles complex branching logic. Conditional content, split testing, and goal tracking are sophisticated. For businesses where automation drives revenue, ActiveCampaign's depth matters significantly.

CRM Integration

ActiveCampaign includes a full CRM with deal pipelines, contact scoring, and sales automation. Sales and marketing work in the same platform. For businesses with sales teams, this integration eliminates tool fragmentation and keeps data unified.

Mailchimp has audience management but not true CRM. There are no deal pipelines or sales workflows. For businesses needing CRM, you'd pair Mailchimp with another tool, adding complexity and cost.

Email Design

Mailchimp has the superior email builder. Templates are modern and numerous. The drag-and-drop editor is intuitive. Content Studio manages assets well. For teams that prioritize email design, Mailchimp's creative tools are excellent.

ActiveCampaign has a capable email builder but it's not the product's strength. Design options are sufficient but not inspiring. If your emails require sophisticated visual design, Mailchimp has the edge.

Pricing Structure

Mailchimp changed pricing significantly after acquisition by Intuit. The free plan is now 500 contacts (down from 2,000). Paid plans feel expensive for what you get. Many longtime users have become frustrated with pricing increases and feature restrictions.

ActiveCampaign costs more at entry ($29 vs $13) but includes more automation capability. The value per dollar is often better for businesses that will use advanced features. No free plan means you must commit, but you get more for that commitment.

Pricing Comparison

Pricing is comparable at scale. The difference is what you get - Mailchimp's simplicity vs ActiveCampaign's automation depth and CRM.

Who Should Choose What

Choose Mailchimp if:

• You're just starting with email marketing
• Simple newsletters and basic automation are sufficient
• Email design quality is a priority
• You don't need CRM functionality
• The free plan covers your current needs

Choose ActiveCampaign if:

• You need sophisticated automation workflows
• CRM with sales pipeline is valuable
• Lead scoring and advanced segmentation matter
• You have a sales team to enable
• You've outgrown basic email tools

What About SaaS?

Neither Mailchimp nor ActiveCampaign is built specifically for SaaS. For subscription businesses needing billing event triggers, MRR-based segmentation, and purpose-built SaaS automation, consider Sequenzy - designed for SaaS with native Stripe, Polar, and other billing integrations plus AI-powered sequence generation.

The Bottom Line

Mailchimp remains appropriate for businesses with simple needs: newsletters, basic automation, and beautiful email design. The brand recognition and ease of use have value. But the platform has stagnated while prices increased.

ActiveCampaign is the better choice for businesses ready to leverage automation for growth. The depth of automation, included CRM, and sales enablement features justify the slightly higher price. You get more capability per dollar.

Many businesses should skip Mailchimp entirely and start with ActiveCampaign or a purpose-built tool for their vertical. Starting simple often means migrating later - sometimes it's better to start with the tool you'll need rather than the one that seems easiest today.